Introducing Graco Enterprises

Graco Enterprises LLC is a family-owned company focused on hydro excavation, underground utility work, and water system services. Founded by Jason and Lacy Heiney, the business brings over 20 years of hands-on industry experience, helping customers with everything from locating utilities to completing complex excavation jobs. Their team takes pride in doing the job right and keeping projects running safely and efficiently.

The Problem: Managing Jobs with Paper and PDFs

Before RapidWorks, the Graco team was relying on paper tickets and PDF-based processes to manage jobs. This made it easy for things to slip through the cracks. Jobs could get lost, paperwork piled up, and it was harder to track what was completed and what still needed to be billed.

The Solution: Field Service Management Software Built for the Job

After switching to RapidWorks, Graco moved everything into one system. Dispatching, job tracking, and invoicing are now all handled in one place, making it easier for both the field team and the back-office to stay on the same page.

As a field management solution built for industries like hydro excavation and utility services, RapidWorks helps streamline scheduling, dispatch, and job tracking in one centralized platform.

Key Results

• Fewer missed or lost jobs
• Better tracking of man hours vs. billable hours
• Faster and more accurate billing
• Increased revenue from improved job visibility
• No more lost paper tickets

Better Visibility in the Field

With the mobile app, technicians can take photos and log job details in real time. This gives the team clear proof of service if questions ever come up.

• Time- and date-stamped job records
• Photo documentation for every job
• Easy access to job history

Why Graco Chose RapidWorks

For Jason and Lacy, the biggest win is having everything in one place. Dispatching, invoicing, and customer tracking are all connected, making their business easier to run day to day. They also appreciate how easy the system is to use and the strong support they’ve received from the RapidWorks team.

Schedule a demo today to learn more about RapidWorks!