Built for the way your waste operation actually runs.

#1 Software for Waste and Site Service Operators

Tired of not knowing where your drivers are until they call you, and spending Friday afternoons reconciling paper tickets that don't add up?

CRO was built to take the chaos out of waste operations. Dispatch, asset tracking, driver workflows, billing, and collections, all connected, all in one place. Your office always knows what's happening in the field without picking up the phone. And completed jobs turn into invoices automatically.

What is CRO?

CRO by RapidWorks is the leading purpose-built software for waste and site service operators, connecting dispatch, asset tracking, driver workflows, billing, and collections. It supports multiple service types, including roll-off and dumpster rental, portable sanitation, septic, and scrap and metal recycling. It connects dispatch, field drivers, and the back office in one system, so a container gets tracked from delivery to pickup and the invoice builds from what actually happened on the job. CRO is part of RapidWorks, the leading software platform for heavy equipment and site service companies.

See how Hoffman Sanitation grew 4.3x while cutting billing time by 90%.

As Hoffman Sanitation expanded, managing operations manually became harder to keep up with. Dispatching crews, tracking work across divisions, and staying on top of billing started creating bottlenecks as the business grew.

With CRO, Hoffman Sanitation was able to stay organized, invoice faster, and scale without adding operational chaos. Seeing results in:

4.3x Customer growth (3,000 → 13,000)
90%+ reduction in billing time
Daily billing completed under 30 minutes.
Full usage across multiple divisions for waste, roll-offs, portables, septic, and delivery operations.

Now the team can dispatch resources across branches, keep crews on track, and make sure completed work turns into invoices faster.

Run every service line on one platform.

If you’re running a waste operation, the challenge isn’t any one thing; it’s the gap between everything. The dispatcher working from a whiteboard. Drivers calling in to confirm jobs. Containers sitting on a lot for weeks making you nothing. Jobs that close in the field but don’t get invoiced for days.

CRO closes those gaps with an all-in-one system that helps you do more, from scaling current operations to expanding into new service lines, without ever needing to manage multiple platforms.

Job & Asset Management

Build the job, assign the asset, schedule the service, all from one customer center. Recurring work auto-schedules itself.

Dispatch & Routing

Drag-and-drop dispatch built for permanent routes and same-day changes. Flexible, on-the-fly routing keeps routes running efficiently, even as the day changes.

Driver Mobile App

A clean, simple driver app that crews actually open. Drivers see the day's stops, capture proof of service, and update dispatch with in-app messaging.

Billing and Payments

Generate and send accurate invoices right from the schedule with a single click.

Interactive Collections

Enhanced collections visibility helps teams follow up on aging accounts quickly, document activity, and get paid faster.

Customer Portal

Let your best customers self-serve. Branded portal for swap requests, pickups, online payments, and service history.

CRO by RapidWorks

Job & Asset Management

Your dispatcher shouldn’t have to piece the day together through phone calls, text messages, and whiteboards.

CRO gives your team one place to plan routes, manage jobs, dispatch drivers, and handle day-of changes without losing visibility across the operation.

Unassigned Jobs Queue

Give drivers flexibility to pick up open work, self-dispatch, and recover uncompleted jobs, without disrupting planned routes.

Route Dispatching

Auto-dispatch permanent routes; adjust for holidays, emergencies, or changes.

Flexible Job Types

Support deliveries, exchanges, services, and final pickups without manual workarounds required.

Live Route & Driver Assignment

Easily assign trucks and drivers; routes appear instantly in the driver app and
can be updated in real time.

Failed Job Tracking & Recovery

Require reasons and photos for failed jobs, then reschedule, reassign, or charge dry runs without losing job history.

Third Party Hauler App

Assign and track jobs for outside fleets, so operations stay visible even when work goes outside your trucks.

CRO by RapidWorks

Driver App & Field Management

Give drivers the tools they need to complete jobs without slowing them down.

CRO's driver app puts the full job workflow in the driver’s hands. Drivers can access routes, capture proof of service, add billable items from the field, plot asset locations, and more.

Mobile Job & Route Access

Drivers view assigned routes and full job details from their device, drops, swaps, services, and pickups, all in one view.

Proof of Service Capture

Photos, notes, and customer signatures captured on-site and attached to the job record.

Add Invoice Items from the Field

Drivers can add fees, overages, and additional services right at the stop, with those charges flowing directly to the invoice, so every billable service is captured.

Asset Plotting & Location Accuracy

Drivers can pin exact unit placement on a map, including multiple pins at a single location, so the office knows where each unit is, not just which customer has them.

Automated Dump & Pump-Out Routing

Drivers route to the nearest dump, landfill, or pump-out facility based on current location.

Gallon & Capacity Tracking

Pump trucks log gallons and monitor capacity, supporting accurate billing and routing decisions.

Serving roll-off, portables, septic, scrap, metal & recycling.

Why Waste Operators Love CRO

Terry M.West Coast Metal Recycling

"CRO was light years ahead of what we were previously using. It has transformed our trucking operation from a clumsy, paper-based system to a cloud-based, immediate response system. Our drivers receive immediate, accurate information. The ability to control both customer info and asset management within one system is invaluable."

Kayla C.Carter’s Septic Tank Service and Portable Washrooms

"CRO was easy to learn and to implement! I genuinely do not know how we operated before. It was a breath of fresh air to see how easy it was to navigate, and how well our crews took to it! Our office, dispatchers, and drivers all rave about how much they love CRO now. It checked all the boxes for us."

Kevin D. Halco Mobile

"CRO is an excellent, easy-to-use platform. It offers route and asset management capabilities, along with helpful reporting that provides valuable insights into our business. Our routes now happen in real time and are more efficient than ever before."

Kati L. Dash Disposal

"One of my favorite reports is I can see my inventory all on one page. It literally tells me how many of each size dumpster I have available and also where all the ones in use are located and for how long they have been on site."

Stewart HoffmanHoffman Sanitation Services

“We’re growing like crazy, and it never would’ve happened had we stayed where it was at. We use CRO for everything: trash roll-offs, portable toilets, and pumping. They’re all separate, and they’re all in CRO. You can easily switch between ‘here’s my roll off, then switch to portables, or switch to septic.”

MatthewChamberlin and Wingert

“We have a project that happens in our area every 7 years, where we set up about 300 toilets. So, 7 years ago, that process took 5 men and 2 weeks to set up, and 5 men and 2 weeks to get the toilets back. With CRO, we were able to complete the project with one man in one and a half weeks. It was incredible. I am seeing that we are more efficient with our time and manpower."

Mario S., General ManagerEd's Recycling

CRO by RapidWorks

Billing and Payments

Completed work should automatically turn into invoices, not more paperwork for the office.

When a driver closes a job in the mobile app, completed services flow directly into invoicing. Invoices stay accurate down to every service activity, so your back office stays in sync with what actually happened in the field.

Automated Invoice Creation

Invoices are autogenerated once jobs are completed, including driver-added items.

Account-Level Payments

Accept payments against a customer’s full outstanding balance, not just individual invoices, via credit card payments.

Billing

Automatically bill for recurring services and pre-bill before dispatch when required for certain jobs or customers.

QuickBooks Sync

Keeps customers, products, and
invoices aligned with a QuickBooks Online and QuickBooks Desktop integration.

CRO by RapidWorks

Interactive Collections

A structured workflow for managing overdue accounts. Aging dashboards, Collections Baskets, batch statement sending, real-time account notes, and full invoice-to-payment visibility in one screen. Enhanced collections visibility helps teams follow up faster and document activity without digging through spreadsheets.

Collections Dashboard

Spot overdue accounts with filtering and aging buckets. Create Collections Baskets to group and prioritize follow-up.

Batch Statements & Outreach

Quickly batch send statements and email overdue accounts at a single time.

Real-Time Account Notes

Log calls, account details, and update collection statuses in real-time.

Invoice-to-Payment Visibility

See invoices, payment history, and customer details in one place, no jumping between screens.

CRO by RapidWorks

Customer Portal

Lets customers request service, track job status, view invoices, make payments, and see their asset and service history without calling the office. Built-in guardrails prevent duplicate requests. Customers receive automated email notifications for dispatched, completed, or failed jobs.

Self-Service Requests

Customers can request swaps, services, pickups, or new rentals via a portal
with built-in guardrails to prevent duplicate requests.

Job Status & Email Notifications

Customers receive email updates for dispatched, completed, or failed job status.

Billing & Payment Access

Offer a portal for customers to view invoices and payment history, and remit payments online.

Asset Visibility

Customers can view service history and associated assets.

GET YOUR CUSTOM DEMO TODAY!

READY TO SEE CRO

IN ACTION

Meet with a member of our team, and we'll show you first hand why waste management companies love working with CRO.

We get it, seeing is believing. That’s why we invite you to book a personalized demo and explore firsthand how CRO Software can help you simplify operations, boost efficiency, and elevate your customer experience.

This is your chance to dive into the platform, ask questions, and see exactly how our tools solve real-world challenges for roll-off, portable toilet, and waste management businesses.

CRO Software FAQs

How much does CRO Software cost?

CRO prices on a flat monthly base fee plus a per truck fee, and every plan includes unlimited users in the office, so adding dispatchers, billing staff, or managers does not raise your bill. The per truck fee means your cost scales directly with the size of your fleet. RapidWorks quotes exact pricing based on your truck count and setup, so the fastest way to get a number is to talk to the team directly.

Does CRO Software integrate with QuickBooks?

Yes. CRO syncs with both QuickBooks Online and QuickBooks Desktop, so invoices generated from completed jobs flow into your accounting system without double entry. Drivers add billable line items from the field app as they close out a job, and that data feeds the invoice automatically, so the office is not re-keying anything from a paper ticket.

Is CRO Software good for tracking containers and dumpsters?

Yes, container and bin tracking is a core part of CRO. Every asset gets pinned to a location so dispatch and drivers can see where each container sits, and the driver app captures photos and notes when a container is dropped off or picked up. Billing and collections dashboards also show how long a container has been out, so nothing sits on a job site and gets forgotten.

Is there one software for dumpsters, portable toilets, and recycling?

Yes. CRO is built around roll-off and dumpster rental, with additional support for portable sanitation, septic, and scrap and metal recycling, so a company running more than one of those service lines can dispatch, bill, and track assets for all of them in one system instead of switching between platforms.

Does CRO Software offer online booking and payments for customers?

Yes. CRO includes a customer portal where your customers can request swaps, services, and pickups themselves instead of calling dispatch, check the status of a job, and pay by credit card online. That self-service option cuts down on phone tag while keeping every request tied to the right job and container.

Is CRO Software any good, and can it replace paper routes and spreadsheets?

CRO runs more than 700 waste and site service companies today, managing over 11 million jobs and $2.2 billion in invoicing a year. It also holds a 4.3 out of 5 rating across independent software review sites, with reviewers calling out ease of use and support specifically. Customers moving off paper routes and spreadsheets get one connected system instead: dispatch sees the day in real time, drivers close jobs from their phone, and invoices build from what actually happened in the field rather than a stack of tickets. One long-time customer, Hoffman Sanitation, grew from 3,000 to over 13,000 customers on CRO and cut daily billing time by more than 90 percent.

Built for the way your waste operation actually runs.

#1 Software for Waste and Site Service Operators

What is CRO?

See how Hoffman Sanitation grew 4.3x while cutting billing time by 90%.

Run every service line on one platform.

Job & Asset Management

Driver App & Field Management ​

Why Waste Operators Love CRO

Billing and Payments

Interactive Collections

Customer Portal

GET YOUR CUSTOM DEMO TODAY!

READY TO SEE CRO

IN ACTION

SEE RAPIDWORKS IN ACTION

CRO Software FAQs

Driver App & Field Management