How AME Modernized Operations and Strengthened Legacy with Visual Dispatch

Testimonial

INTRODUCING AME, INC

AME, INC is an industrial contractor with a deep legacy and a dynamic reach. Offering services in crane rigging, millwright, optical alignment, and precision concrete, the company operates from four locations and serves clients across the U.S. with specialized teams. 

In this case study, we explore how AME—a legacy industrial contractor with a future-focused mindset—has leveraged Visual Dispatch, RapidWorks’ premiere solution built for the crane industry, to digitize its field operations, improve reporting accuracy, and uphold a 65-year tradition of service and reliability. We'll hear insights from Chief Operating Officer Ashley Butler and Business Development Manager Joshua Barnes.

TOUCH

Ashley Butler

Ashley Butler

Chief Operating Officer

TOUCH

Joshua Barnes

Joshua Barnes

Business Development Manager

See how AME Improved Efficiency with Visual Dispatch

AME saw measurable results with Visual Dispatch. From daily time savings to real time results for business tracking, the platform improves efficiency every day.

✔️ Integrated quote to schedule saves dispatchers ~8-13 hours per day, so dispatchers can manage more jobs and reduce scheduling bottlenecks;  

✔️ Quotes with pre-built packages save project managers 9-14 hours per day, so project managers can respond faster to customer requests and win more business. 

✔️ Unblocked real-time utilization tracking, so the team now proactively manages the fleet to ensure it meets the needs of its diverse customer base. 

✔️ Unblocked real-time revenue metrics, allowing leadership to proactively target slower business lines, helping the business stay on track to hit its growth targets & revenue goals. 

60+ Years of Innovation and Integrity 

AME, INC’s commitment goes beyond just delivering quotes—they aim to solve their customers’ problems collaboratively. As Business Development Manager Joshua Barnes explains, “We don't just come in and say, ‘Here's your bid.’ We work through the process with the customer, and even if we don’t get the job, we want to make sure they have what they need.” 

It’s this customer-first, family-driven approach that has fueled AME’s success for over six decades. As the business scaled, operational inefficiencies began to challenge their ability to maintain that same high standard of service—until they found Visual Dispatch. 

Finding the Right Fit with Visual Dispatch 

Faced with the complexity of managing crews across multiple states and juggling fast-moving project timelines, AME knew it was time to leave behind outdated processes. 

“We were trying to keep up with paper and pen,” COO Ashley Butler recalls. “There were too many variables—from scheduling to tracking to quoting—and if you don’t have that key component to run your business, you’re going to fall behind.” 

Knowing they also needed a system that would work seamlessly alongside Foundation, their financial platform, AME evaluated their options and landed on Visual Dispatch. 

“Visual Dispatch was the one that worked,” says Butler. It offered a platform that integrated their operational and financial workflows while delivering visibility into everything from job status to quote history to billable hours. 

Putting Visual Dispatch to Work—From Field to Back Office 

From the back office to the job site, AME has integrated Visual Dispatch into its daily operations. 

“It's helped us retain information and use it in a productive way versus it being scattered,” explains Joshua Barnes, Business Development Manager. “Instead of calling project managers or operators for updates, everything is there—one click, and I can run my report.” 

Field teams also benefit from real-time updates. “No matter where they are, we can see when a crew is finishing up and what’s coming next. They immediately get their e-ticket, and the customer sees the line item, signs off, and we can email it right away,” Butler adds. 

That speed and clarity is a win for customers—and a major boost for AME’s admin team. “It helps us see how many people have been out, how many hours are billable or non-billable, and what cranes are being used. It’s been a game changer.” 

Results That Matter: Efficiency, Clarity, and Continued Growth 

Since implementing Visual Dispatch, AME has streamlined operations, improved financial accuracy, and freed up staff time to focus on more valuable work. 

The team has been able to save up to 15 hours daily from improved efficiency in dispatching and quoting customers. 

“The platform has eliminated so much waste,” Butler notes. “Now we can use those people in different roles that make AME even stronger.” 

And for a company built on legacy, the partnership with Visual Dispatch goes beyond software—it’s about shared values. “Every time I’ve spoken with Renee [Technical Support Specialist at Visual Dispatch],” Butler says, “he’s given me a new perspective that helps us improve how we work. That’s not just support—that’s a team.” 

AME’s founder, Jeff Campbell, believed in building a family business. And with tools like Visual Dispatch helping them grow while staying true to their roots, they know that legacy is in good hands.

Learn more about how Visual Dispatch can help your business improve processes like AME and schedule a demo today!