Customer Story

Choosing the right technology partner is about more than features. It’s about trust, support, and how smoothly your team can get up and running. In this customer success story, leaders from Hydro X USA, Hoosier Concrete Pumping, AME, Inc, and GroundBreakers share their firsthand experiences working with RapidWorks, from onboarding to ongoing support across our products Rapid ERP and Visual Dispatch. 

Their stories highlight a consistent theme: responsive support, collaborative problem-solving, and a true partnership mindset we aim to achieve with our customers. 

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Andrea Sloan

Andrea Sloan

President, GroundBreakers

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Ashley Butler

Ashley Butler

Chief Operating Officer, AME Inc.

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Doug Taylor

Doug Taylor

Director of Operations, GroundBreakers

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Hal Piger

Hal Piger

Vice President, Hydro X USA

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Josh Ponce

Josh PonceOperations Manager, Hoosier Concrete Pumping

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Tim O'Keefe

Tim O'Keefe

President, Hydro X USA

A Support Team That Feels Like an Extension of Your Business 

For many of our customers, the RapidWorks support team quickly becomes a trusted resource, not just a help desk. 

Hal Piger of Hydro X USA, an ERP customer, describes the difference plainly: 

“Thankfully the support team that RapidWorks has is world class. I’ve never had a support team that is as responsive and as helpful as their support team.” 

That responsiveness is something customers notice immediately. Whether it’s a quick phone call or an email, our support is there when it matters most. 

Josh Ponce from Hoosier Concrete Pumping, who also uses ERP, echoes that sentiment after evaluating multiple dispatch and ERP solutions. “Every time I pick up the phone, they’re right there," he shares. "They answer emails right away, and I just feel like it’s a lot better program.” 

For AME, Inc, who uses RapidWorks’ premiere solution for the crane industry Visual Dispatch, the value of support goes beyond answering questions. It’s about insight and collaboration. Ashley Butler explains how those conversations lead to real operational improvements: 

“Every time that I’ve spoken to Renee [Technical Support Specialist for Visual Dispatch], he has definitely given me an aspect or a different perspective to see something and be able to change on our end of how we’re doing things. And that’s a team.” 

Getting Started and Managing Growing Pains 

Implementing new software can feel overwhelming, but our customers consistently highlight how hands-on training and onboarding makes a difference. 

At Hydro X USA, the experience set the tone for the partnership early on. As Hal Piger puts it: “The training was great, and the support was phenomenal.” 

That sense of partnership continues throughout implementation. Andrea Sloan from GroundBreakers appreciated how invested the RapidWorks team was in their success. 

“I really appreciated RapidWorks’ team and their willingness to work with us. They weren’t just talk, they actually did help immensely.” 

For many customers, that collaboration shows up when unique needs arise. Tim O’Keefe of Hydro X USA recalls how RapidWorks responded when his team needed something specific. “That attitude of camaraderie of ‘Hey, listen, this is something we need’ and their ability to react…that was kind of next-level customer service in my opinion,” he shares. 

Confidence That Grows Over Time 

As customers settle into Rapid ERP or Visual Dispatch, the long-term impact becomes clear. Processes improve, teams feel supported, and the value of making the switch becomes undeniable. 

Doug Taylor of GroundBreakers sums up a sentiment we hear often from new customers: 

“If anybody’s on the fence, I would definitely give this a try. You find out, ‘Hey, you know what? This is better. We should have done this a long time ago.’” 

Built on Partnership, Backed by Support 

Whether you're using ERP, Visual Dispatch, or any other RapidWorks product, one thing is clear. RapidWorks is strives to be more than just software. It’s a partnership grounded in responsive support, real collaboration, and a shared commitment to helping customers succeed.

Check out our customers’ full stories now!

AME Inc | GroundBreakers | Hoosier Concrete Pumping | Hydro X USA