Want to make sure you’re charging customers for the right work? It starts with knowing the difference between billable and non-billable time. 

If you’re an owner or ops manager, you know every hour matters, especially when it comes to what gets billed and what doesn’t. But figuring out the difference between hours worked and hours you can actually charge for can be tricky, especially if your team isn’t logging that time clearly.

It’s one of the most common pain points we hear: the work is done, but there is still uncertainty whether an invoice has already been sent or how many of the logged hours are truly billable. 

Why Getting This Right Can Save You Time and Money 

Getting clear on what hours are billable versus non-billable isn’t just about invoicing correctly, it’s about running a more profitable and transparent business. Here’s why it matters: 

• Better profitability: You can see how much of your team’s time is actually driving revenue. 

• Smarter staffing: Understand where your team’s time is going and plan resources more effectively. 

• Cleaner invoicing: Avoid customer disputes by only charging for work that should be billed. 

• Operator accountability: Help your crew understand what’s billable and improve how time is logged. 

Whether it’s travel time, setup, or delays, being able to label those hours makes a big difference in how you track performance and revenue. 

Make Billable vs. Non-Billable Tracking Easy with RapidWorks 

With RapidWorks, you can easily select whether labor (or equipment) is billable with just a click when setting up a job. It gives you full control over how hours are counted—without making the process complicated. 

Once the job is complete, your billable and non-billable hours flow into a curated report. That means you can: 

• Track what you’re actually billing out 

• Spot gaps where work isn’t being charged 

• Compare operator performance across jobs 

No spreadsheets. No guesswork. Just clean, clear insight into your operation. 

Finishing the Job: Track Billable Hours the Right Way 

Billable vs. non-billable time doesn’t have to be a mystery. Whether you're trying to plug revenue leaks or just want to invoice with confidence, we’ve got step-by-step resources that show you exactly how to get started. Are you already a customer? Check out our product knowledge bases for detailed breakdowns on calculating hours that match the system you're using. 

For RapidWorks Users: Billable Hours vs. Clocking Hours 

For Visual Dispatch Users: Understanding Billable Hours